OPERATION SERPENS
VR Arcade Shooter
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Operation Serpens

PRIVACY POLICY

At GINRA TECH, LLC, (referred to as "Provider," "us" or "we"), we recognize that your privacy is important. This Privacy Policy discloses the privacy practices for the thegrook.com website (the "Site") as well as related PC/console games, websites, mobile applications, products, and services we may offer to you, (collectively referred to as the "Services"). This Policy also covers how personal and other information about you that we receive or collect through the Site is treated. Please read the information below to learn the following regarding your use of this Site. This Privacy Policy does not govern our collection of information through any other website, mobile application or other means, other than through the Site.

You acknowledge that this Privacy Policy is designed to be read in connection with the End User License Agreement and the Custom Content License and that by accessing or using our Site, you agree to be bound by the terms and conditions of the foregoing, as well as this Privacy Policy.

We reserve the right to change this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account, by placing a prominent notice on our site, and by updating any privacy information on this page. Your continued use of the Site and or Services available through this Site after such modifications will constitute your (a) acknowledgment of the modified Privacy Policy and (b) your agreement to abide and be bound by that Policy.

This Policy is subject and supplemental to those terms and conditions of any agreement or policy between you and the platform provider you used to purchase your rights to the Program.

If you need to contact us for any reason related to this Privacy Policy, please contact us by e-mail or in writing at the addresses in the Contact Us section below.

BY USING THIS SITE AND/OR OFFERINGS AVAILABLE ON THIS GAME, YOU GIVE YOUR CONSENT THAT ALL PERSONAL DATA THAT YOU SUBMIT MAY BE PROCESSED BY US IN THE MANNER AND FOR THE PURPOSES DESCRIBED BELOW. IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS, DO NOT USE THE SITE.

1. Types of Information We Collect

You may provide your personal information to us when you choose to use the Services. In providing the Services that you choose, we may collect the following types of information about you:

  • Your email address, username, country or other global geographic descriptors;
  • Details you provide in response to surveys about our products;
  • Gameplay statistics, i.e kills, deaths, time spent in game;
  • Information you provide when seeking help from us such as your name, telephone number and records (including call recordings) of the issues you experience;
We do not collect any information about you unless you voluntarily provide it to us to enable us to provide the Services to you. While you are not required to provide us with information of any kind, but to do so may prevent you from using the Service or certain features of the Services.

Additionally, we collect other information automatically when you use our Services, including:
  • VR Hardware or device identifiers;
  • Platform type;
  • Device event information, including crash reports, request and referral URL's and system activity details (e.g. whether you encountered an error playing our games or lost internet access).
  • When you participate in online games, in-game profile information, gameplay, and statistics will be collected and may be visible to other players and users.
We do not knowingly collect or store any personal information from children under 13 or under the relevant age threshold in other jurisdictions where the child is located. However, we may collect technical information required for delivering the Services and for the support of our internal operations from all users of our Services. If parents believe that we have unintentionally collected their children’s other personal information or otherwise used their children’s personal information for another purpose, they may reach out to us via the contact address located.

We recognize a special need to protect the personal information of children. We urge parents to instruct their children to never give out their real names, addresses, phone numbers, or other personal information without parental permission, when online. We also recommend parents familiarize themselves with parental controls available on consoles, mobile telephones, tablets, and other devices they provide to their child and accompany their child if aged under 13 years of age when online.

2. How We Use Information

We will primarily use your personal information to provide product or service offerings to you. We will also use certain forms of personal information to enhance the operation of our Game and Site, improve our internal marketing and promotional efforts, statistically analyze Game and Site use, improve our product and service offerings, and customize our Site’s content, layout, and services. We may use personal information to deliver information to you and to contact you regarding administrative notices. Finally, we may use your personal information to resolve disputes, troubleshoot problems and enforce our agreements with you, including our Game and Sites Terms of Use, and this Privacy Policy.

3. Sharing of Information

We may share your information: (i) with our affiliate companies, vendors, and partners engaged by us, as well as our employees, contractors, officers, directors, representatives, and agents in order to provide you with goods or services you have requested, to ensure the success and functionality of our Services, the Site, and our business, or to facilitate online advertising selected by us; (ii) if required to do so by applicable law, regulation, or legal process; (iii) if necessary to exercise, establish or defend our legal rights; (iv) if necessary to protect the rights, property, or safety of any person; and (v) in connection with the sale of our business or assets. We will encourage the aforementioned third parties to adopt and promote strong privacy policies. However, the use of your information by those parties is governed their respective privacy policies and is not subject to our control. Except as otherwise discussed in this Privacy Policy, this document only addresses the use and disclosure of information we collect from you. Other Sites which may accessible through this Site have their own privacy policies and data collection, use, and disclosure practices. Please consult each Site’s privacy policy. We are not responsible for the policies or practices of third parties.

Occasionally we may be required by law enforcement or judicial authorities to provide personal information to the appropriate governmental authorities. In such cases, we will disclose such information upon receipt of a court order, subpoena, or to cooperate with a law enforcement investigation. We fully cooperate with law enforcement agencies in identifying those who use our services for illegal activities. We reserve the right to report to law enforcement agencies any activities that we in good faith believe to be unlawful.

4. Updating and Correcting Information

We believe you should have the ability to access and edit the personal information that you have provided to us. You may change any of your personal information in your account online at any time by linking to your account on the different stores, and/or GINRA TECH account within accordance with instructions posted elsewhere on the different stores, or this Site. You may also access and correct your personal information and privacy preferences by emailing or writing us at the address in the Contact Us section below. Please include your name, address, and/or email address when you contact us.

We encourage you to promptly update your personal information if it changes. You may ask to have the information on your account deleted or removed; however, some information, such as past transactions, logs of technical support calls, or other information may not be deleted. In addition, it may be impossible to completely delete your information without some residual information because of backups.

5. Miscellaneous

You should also be aware that when personal information is voluntarily disclosed (i.e. your username, email address, etc.) in the discussion forums or other public areas on this Site, that information, along with any information disclosed in your communication, can be collected and used by third parties and may result in unsolicited messages (including unwanted spam messages) from third parties. Such activities are beyond our control and this Policy does not apply to such information. Please consult our End User License and Service Agreement and our Custom Content Agreement for our Site conduct policies.

If you have any questions, concerns or inquiries about our Privacy Policy, or our use of your personal information, or our privacy practices, please contact us at the address in the Contact Us section below.

6. Updates to the Privacy Policy

We may, in our sole discretion, change this Privacy Policy from time to time. Any and all changes to this Privacy Policy will be reflected on this page and the date new versions are posted will be stated at the bottom of this Privacy Policy. Unless stated otherwise, our current Privacy Policy applies to all information that we have about you and your account. Users should regularly check this page for any changes to this Privacy Policy. We will always post new versions of the Privacy Policy on the Services. However, we may decide to notify users of changes made to this Privacy Policy via email or otherwise. Accordingly, it is important that users always maintain and update their contact information.

7. Contact Us

If you have any questions, comments, requests or concerns about this Privacy Policy or other privacy-related matters, you may contact us in the following ways:

Email: Ginratech@gmail.com
Address: Rishon lezion, Israel
Phone Number: +972-50-6536706

Last Updated: AUG 20, 2020